How to Think Strategically About Outsourcing

Our very special guest – Jose María Boronat from Philips shares his successful path to creating an award-winning, integrated, scalable, and flexible customer service organization in a time of increased demand.

Jose María Boronat

Global Contact Center and Global Enablement Leader at Philips

25 minutes

About “Leader Insights Series”

The COVID-19 outbreak has changed how we work, study, have fun, consume, and connect. Looking back at the “old normal” as something to return to is not an option anymore. Leaders who accelerate transformation and move forward without looking back are the ones shaping the world of interaction and engagement. 

Each episode of the “Leader Insights Series” features industry experts who are accelerating customer experience transformation. Join peer-to-peer conversations with global leaders on topics surrounding Customer Experience, Automation, Data-Driven Operations, and Digital Transformation. The series is organized and curated by Teleperformance in cities across Europe, North America, Latin America, and Asia. 

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Teleperformance Greece, the multi-awarded leader in Omnichannel Contact Center operations provides smart-shoring solutions and a growing range of innovative services, ensuring global business resilience, greater operational flexibility, scalability, & speed for your contact center operations. Partner with us today.

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