Scalability and Flexibility through Virtual CX Hubs

Our very special guest – Dekyi Boorsma from Netflix shares her successful path of creating a new Centralized Virtual CX Hub and building an integrated, scalable, and flexible customer service organization at a time of increased demand.  

Dekyi Boorsma 

Director of Customer Services, EMEA for Netflix

40 minutes

About "Path to the New Normal"

The COVID-19 outbreak has changed the way we work, study, have fun, and connect. Once this crisis is over, we will finally return to normal. But, faced with how we are living and what we are experiencing today, how can life ever be what it used to?

This moment is the perfect time to collectively reflect on the lessons learned as we reinvent what normal will look like from now on.

"Path to the New Normal" is a digital event series, featuring industry and Teleperformance experts as they deliver key learnings around topics such as Work-at-Home, Automation, Customer Experience, and Digital Sales. "Path to the New Normal" is organized and curated by Teleperformance in cities across Europe, North America, Latin America, and Asia.

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