Setting a New Standard for Digital Customer Service

Our very special guest – Steven Stein from Audi shares how the company adapted its service structure and culture, empowered employees, and made it easier for connected customers to get answers in the middle of one of the most challenging times for the automotive industry. 

Steven Stein

Director - Digital Services, Business Development & Support at Audi

35 minutes

About “Leader Insights Forum”

Organized and curated by Teleperformance (CAC40,

TEP:FP Paris), the Leader Insights Forum is an

invite-only, exclusive event that has been bringing

together high-level attendees from over 30 countries

since 2017. Its previous editions brought together a community of hundreds of restless minds united by their passion for Customer Experience.

In 2021 the Leader Insights Forum went virtual for the second consecutive year. With this year's theme is "From Survive to Thrive" we presented the global thriver's post-crisis success playbook as a set of actionable insights, tactical advice, and tools for consideration throughout the transition towards thriving.

Let’s continue the conversation

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies in the automotive industry. We offer you a global network of talents, competencies, and assets, that are simpler, faster, better, safer, more cost-effective. Learn how we can advance your brand through digital transformation.


Copyright © 2021. All rights reserved.