Your strategic partner in 

Smart-Shoring Solutions.

Teleperformance Greece, the multi-awarded leader in Omnichannel Contact Center operations provides smart-shoring solutions and a growing range of innovative services, ensuring global business resilience, greater operational flexibility, scalability, & speed for your contact center operations. Partner with us today.

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Our Multilingual Hub in Greece provides a seamless and enriched customer experience for more than 30 years

with

9K+

passionate 

multilingual agents

from

109

nationalities

managing programs in

40

languages &
dialects

and serving

140+

countries

OUR LATEST THINKING

Partnering to create an Intelligent and Efficient B2B sales operation

Learn how Teleperformance B2B Account Management Solution was successfully applied by one of the biggest brands in the brewers and beverages market:

  • Processes and management methodology for customized sales
  • Best-in-class tools to support contextualized sales
  • Strategic solutions to better understand customer needs
  • Highly skilled sales representatives with customer relationship experience


+80 %

+30%

More orders placed per hour per representative

Increase in order rate

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FEATURED CASE STUDIES

WEBINAR

Philips Case: How to Think Strategically About Outsourcing

In a time of increased demand, a flexible customer service organization requires the right people, processes and technology. Learn how, thinking strategically about outsourcing, Philips’ close collaboration with Teleperformance led to a unique omnichannel customer experience. 

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WEBINAR

Netflix Case: Scalability and Flexibility through Virtual CX Hubs

Join us and Dekyi Boorsma from Netflix to learn how to manage resources, priorities, and constraints, shortening the distance between understanding the concept of customer-centric and operationalizing it in the virtual world we are living in.

WATCH ON DEMAND
CASE STUDY

Global, Ultra-Fast Deployment Made Simple in Times of Crisis

Launching a new product is no small feat. Imagine doing it during a global pandemic. Learn how high technology and the human touch were able to deliver hyper-relevant CX when customers needed it the most. 

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CASE STUDY: AWARD-WINNING PARTNERSHIP

One Supplier, One Location: Multilingual Customer Support in Greece

To unify customer experience approach and improve the satisfaction of its business and end-customers across Europe, the Multinational corporation specializing in optical, imaging, and industrial products (The Client) was looking for a partner, that would offer everything in one place. Teleperformance built a comprehensive multilingual solution in one of its hubs in Greece, delivering control and consistency in 24 countries served.  

RESULTS

Centralized approach with innovative solutions offered by Teleperformance helped the Client to increase Customers’ Satisfaction and Issue Resolution as well as reduce the number of engineers’ on-site visits, to all countries supported through a more question-based call entry approach in 18 languages. 

125%

NPS increase in voice channel

25%

Customer Satisfaction growth

26%

Issue Resolution improvement

31%

Dispatch Avoidance growth

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Teleperformance Smart-Shoring in Greece is Changing the Way Companies Serve Customers

Teleperformance offers the most comprehensive solution set and innovative shoring options to ensure the resilience, agility, and flexibility necessary for sustaining market relevance and driving long-term success.​

Cloudshoring

Virtual teams "working anywhere", eliminating geo boundaries, increasing business flexibility and speed.

Offshoring

Cost-effective operations in Greece with highly skilled workers who offer consistency and quality on one of our 8 campuses.

Nearshoring

All the benefits of offshoring, but in a neighboring country, reducing travel and communication expenses​. 

Onshoring

Outsource your services to our sites that are based in Greece, with the benefit of working with an industry leader. 

Welcome to our Cloud Campus in Greece

OUR EXPERTS IN GREECE

Chief Executive Officer, Greece

Constantinos Hamalelis

26+ years of Contact Centre Experience of Executive Management, Operational Directorship & Management and Project Implementation; launching fortune 500 companies in almost all verticals. 

Chief Operations Officer, Greece

Vasilis Peridis

19 years of Contact Centre Experience as Experienced Director Of Operations with a demonstrated history of working in the outsourcing/offshoring industry. 


Chief Transformation Officer, Greece

Despina Papachrysanthou

14+ years of experience in Business & Digital Transformation Executive management with background in Law, MBA & Lean 6σ MBB. Acting as Agile Mentor with a successful portfolio of +200 projects.

Chief Commercial Officer, SouthEast Europe & Middle East

Panagiotis Megalogiannis

Over 22 years of professional experience in designing the best shoring Multilingual Customer Experience Management Solutions for some of the world's most respected brands.


Teleperformance in Greece is honored to be recognized by multinational independent organizations for our commitment to our employees, clients, and their customers.

The Best Use of Business Intelligence

2 Silver Awards- Best Outsourcing Partnership with MasterCard- Most effective Learning & Development Initiative

Most Effective Improvement Programme

One of the  World's 25 Best Workplaces 

‘Best Place to Work’ in Greece for the fourth time, by the Great Place to Work® Institute

The Best Crisis Management Strategy

2 Gold Awards: - Best Outsourcing Partnership with Canon- Best Multilingual Contact Center

 ‘Best Place to Work’ in Greece by the Great Place to Work® Institute 

3 Gold Awards: - Best Outsourcing Partnership with Philips- Best Quality Management Team- Most effective Learning & Development Initiative

2 Gold Awards: - Embracing Employees & Community- Bringing the science of Well Being in Teleperformance

Let’s continue the conversation.

Learn from the world leader in Smart-Shoring how your business can consistently deliver great experiences to your customers in more than 40 languages. And this from any communication channel you want to connect with your customers and targets at scale. 


Indeed, together we can design the smart solution that fits your needs perfectly. Moreover, we will help you increase your business flexibility and adaptability to grow as you desire. Even in the cases of unanticipated trends in demand, to ensure business continuity and all your goals and KPIs are being met.

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